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- Welcome customers at the restaurant entrance and establish a privileged contact, in order to provide a positive and distinctive experience from the very first moment
- Ensure the booking of individual and group reservations by telephone, email or in person, establishing a privileged contact with customers
- Manage the reservation list, providing information about availability and all necessary and relevant details about the reservation and the restaurant
- Communicate special requests or dietary restrictions to the front-of-house and kitchen teams
- Assist with front-of-house management, ensuring that customers are seated according to the seating plan, in coordination with the front-of-house managers
- Analyse and adjust reservations, schedules and dining room layout in coordination with the dining room manager
- Manage the email inbox, ensuring quick responses or necessary referrals
- Monitor the customer experience, collecting and reporting relevant feedback
- Collaborate in the customer billing process and cash closing
- Prospecting and promotional activities, in coordination with restaurant management, with customers and partners
Profile
- Minimum of 2 years of professional experience in reception, hostess or customer service roles, preferably in fine dining restaurants or 5-star hotels
- Exceptional ability to welcome customers with a genuine smile, friendliness and professionalism, ensuring that their first impression at Pedro Lemos is unforgettable.
- Proficiency in reservation management systems (e.g. Resy, OpenTable, or similar), ability to organise the dining room efficiently and optimise table distribution.
- Excellent communication and interpersonal skills, both with customers (in person and on the phone) and with the entire dining room and kitchen team.
- Ability to manage waiting times, resolve situations proactively and discreetly, ensuring customer satisfaction even at peak times.
- Ability to anticipate needs, ensure that the reception and lounge are impeccable and that each customer feels special and valued.
- Strong sense of organisation, rigour in complying with procedures and in controlling important customer information (preferences, reservation notes).
- Fluency in Portuguese and English (mandatory). Knowledge of other languages (French, Spanish) is an important asset
- Impeccable professional image, reflecting the atmosphere and excellence of our restaurant.
- Good judgement and ability to remain calm and friendly during busy or stressful periods.
- Ability to adapt to flexible working hours.
Offer
- Integration into a team of excellence, in one of the most prestigious restaurants in Portugal
- Opportunity for professional development and continuous learning as part of a top team.
- Dynamic, challenging and innovation-focused work environment
- Opportunities for internal mobility and professional advancement
- Remuneration commensurate with experience and performance
If you are a team player and aspire to be part of the Pedro Lemos project, this is the ideal opportunity for you!
- Welcome customers at the restaurant entrance and establish a privileged contact, in order to provide a positive and distinctive experience from the very first moment
- Ensure the booking of individual and group reservations by telephone, email or in person, establishing a privileged contact with customers
- Manage the reservation list, providing information about availability and all necessary and relevant details about the reservation and the restaurant
- Communicate special requests or dietary restrictions to the front-of-house and kitchen teams
- Assist with front-of-house management, ensuring that customers are seated according to the seating plan, in coordination with the front-of-house managers
- Analyse and adjust reservations, schedules and dining room layout in coordination with the dining room manager
- Manage the email inbox, ensuring quick responses or necessary referrals
- Monitor the customer experience, collecting and reporting relevant feedback
- Collaborate in the customer billing process and cash closing
- Prospecting and promotional activities, in coordination with restaurant management, with customers and partners
Profile
- Minimum of 2 years of professional experience in reception, hostess or customer service roles, preferably in fine dining restaurants or 5-star hotels
- Exceptional ability to welcome customers with a genuine smile, friendliness and professionalism, ensuring that their first impression at Pedro Lemos is unforgettable.
- Proficiency in reservation management systems (e.g. Resy, OpenTable, or similar), ability to organise the dining room efficiently and optimise table distribution.
- Excellent communication and interpersonal skills, both with customers (in person and on the phone) and with the entire dining room and kitchen team.
- Ability to manage waiting times, resolve situations proactively and discreetly, ensuring customer satisfaction even at peak times.
- Ability to anticipate needs, ensure that the reception and lounge are impeccable and that each customer feels special and valued.
- Strong sense of organisation, rigour in complying with procedures and in controlling important customer information (preferences, reservation notes).
- Fluency in Portuguese and English (mandatory). Knowledge of other languages (French, Spanish) is an important asset
- Impeccable professional image, reflecting the atmosphere and excellence of our restaurant.
- Good judgement and ability to remain calm and friendly during busy or stressful periods.
- Ability to adapt to flexible working hours.
Offer
- Integration into a team of excellence, in one of the most prestigious restaurants in Portugal
- Opportunity for professional development and continuous learning as part of a top team.
- Dynamic, challenging and innovation-focused work environment
- Opportunities for internal mobility and professional advancement
- Remuneration commensurate with experience and performance
If you are a team player and aspire to be part of the Pedro Lemos project, this is the ideal opportunity for you!